Levels of AI Agent in Customer Support
Understanding customer support AI not as a single solution, but as a hierarchy of levels—from traditional human-only support to fully autonomous agents.
AI support agent that resolves routine tickets instantly
AI-powered customer support. Integrated with Slack where your team already works.
40-60%
Automation Rate
Instant
Response Time
Unlimited
Team Members
Credit Based
Pricing
Features
Why SupportUnicorn?
Transform your customer support with AI-powered automation that works where your team already does.
Slack-Native Integration
Customer messages appear directly in Slack with native collaboration tools. No more switching between platforms.
Intelligent Escalation
AI handles routine questions automatically and seamlessly escalates complex issues to human agents with full context.
Credit Based Pricing
Pay for what you use with monthly credits included. Buy more as you grow, no surprise bills.
Instant Responses
Customers get immediate answers to common questions 24/7, improving satisfaction and reducing wait times.
Full Team Context
Every team member sees the full conversation history. Collaborate seamlessly without losing information.
Customizable Workflows
Tailor the AI to your specific needs with customizable responses and escalation rules.
Get started in minutes
Step 1: Connect Slack Workspace
Quick installation without complex setup. Just authorize SupportUnicorn to access your Slack workspace.
Step 2: Instant Customer Help
Customer messages appear in Slack with native collaboration tools. AI responds instantly to routine questions.
Step 3: Scale Efficiently
Credit based pricing with unlimited team members. Pay for what you use and scale as you grow.
Ready!
The Problem
Traditional support is broken
Without SupportUnicorn
Your team struggles with fragmented tools and escalating costs.
Tool-switching disruption
Teams waste time jumping between support platforms and their actual work environment.
Rising support costs
Hiring more agents for every growth spurt is unsustainable and expensive.
Lost customer messages
Important customer communications slip through the cracks across multiple channels.
Budget strain
Balancing staffing needs with software costs becomes increasingly difficult.
With SupportUnicorn
Streamlined support that scales with your business.
Centralized platform
Everything happens where your team already works—in Slack.
Credit based pricing
Pay for what you use with credits. Buy more only when you need them.
Full context
Every team member has complete visibility into customer conversations.
Fast responses
AI provides instant answers while humans handle complex issues.
FAQs
Frequently Asked Questions
Learn more about how SupportUnicorn can transform your customer support.
How does the AI handle complex questions?
SupportUnicorn intelligently identifies questions it cannot answer confidently and escalates them to human agents with full conversation context. Your team stays in control.
What kind of questions can the AI answer?
The AI handles routine, repetitive questions—typically 40-60% of all support inquiries. This includes FAQs, status checks, basic troubleshooting, and common how-to questions.
How does pricing work?
We offer credit based pricing. Each plan includes monthly credits for AI responses. You can buy additional credits anytime without upgrading. All channels included at no extra cost.
Is my data secure?
Yes. We follow industry best practices for data security and privacy. Customer data is encrypted in transit and at rest, and we never use your data to train our models.
How long does setup take?
Most teams are up and running in minutes. Just authorize the Slack integration and configure your preferences. No complex technical setup required.
Can I customize the AI responses?
Yes. You can customize responses, set escalation rules, and tailor the AI behavior to match your brand voice and support workflows.
From Our Blog
View all posts »Insights on AI-powered customer support, best practices, and product updates.
Ready to transform your
customer support?
Start automating routine support tickets today.Get started in minutes with our Slack integration.