Customer support, built into
the tools you already use
All integrations free. Forever.
Features
Your tools. Your customers. One place.
SupportUnicorn plugs into where your team already works — Slack, Zendesk, your website — so you never have to switch tools to help a customer.
Every Channel, Free Forever
Chat, SMS, WhatsApp, Slack — connect every channel your customers use. All integrations included at no cost. Ever.
Stay Where You Work
Answer customers from Slack, Zendesk, or wherever your team already lives. No new platform to learn.
Plug Into Any Site
Shopify, WordPress, Wix, Squarespace, Webflow — add customer communication to your site in minutes.
Full Conversation Context
Every team member sees the full conversation history across channels. No information lost between handoffs.
Unlimited Team Members
No per-seat pricing. Your whole team can support customers without inflating your bill.
AI Agent Add-On
When you are ready, turn on the AI agent to resolve 40-60% of routine questions automatically. Pay only for what you use.
Up and running in minutes
Step 1: Connect Your Channels
Plug in chat, SMS, WhatsApp, Slack — all free. Add your website widget in one line of code.
Step 2: Support From Where You Work
Answer customers from Slack, Zendesk, or your preferred tools. No new platform to learn.
Step 3: Add AI When You're Ready
Turn on the AI agent to handle routine questions automatically. Pay only for AI responses — everything else stays free.
The Problem
Your customers are everywhere. Your tools shouldn't be.
Scattered Tools
Your team juggles platforms just to answer a simple question.
Five tabs to answer one customer
Switching between chat, email, Slack, and your helpdesk wastes time on every reply.
Per-seat pricing adds up fast
Most platforms charge per agent. Adding team members means another line on your bill.
Messages fall through the cracks
Customers reach out on channels you are not monitoring — and never hear back.
Paying for tools you barely use
Enterprise platforms with features you will never need, at prices you cannot justify.
With SupportUnicorn
All your customer conversations in one place — from the tools you already use. Free.
Work where you already work
Answer customers from Slack, Zendesk, or your website. No new platform to learn.
All integrations free forever
Every channel, every platform integration — included at no cost. No per-seat fees.
Nothing falls through
Every channel covered. Full conversation context shared across your team.
AI when you need it
Add the AI agent to handle routine questions. Only pay for AI — everything else stays free.
FAQs
Frequently Asked Questions
Common questions about SupportUnicorn.
What do I get for free?
All integrations and channels — chat, SMS, WhatsApp, Slack, Shopify, WordPress, Wix, Squarespace, Webflow — are free forever. Unlimited team members, no per-seat pricing, no credit card required.
What do I pay for?
You only pay if you choose to use the AI agent. The AI agent resolves routine customer questions automatically using credit-based pricing at $0.05 per AI response. Everything else is free.
Do I need to install a new platform?
No. SupportUnicorn plugs into the tools your team already uses — Slack, Zendesk, your website. You support customers from the tools you already use, not from another dashboard.
What does the AI agent do?
The AI agent is an optional paid add-on that handles routine, repetitive questions — typically 40-60% of support inquiries. It escalates complex issues to your human team with full conversation context.
Is my data secure?
Yes. We follow industry best practices for data security and privacy. Customer data is encrypted in transit and at rest, and we never use your data to train our models.
How long does setup take?
Most teams connect their channels and start supporting customers in minutes. No coding required — just plug in your tools and go.
Customer support, built into
your everyday tools
All integrations free forever. No credit card required. Set up in minutes.