Resolve 60% of support tickets
before your team sees them
The AI Resolution Agent.
Features
The AI Resolution Agent
SupportUnicorn isn't another chatbot — it's an AI agent that resolves tickets. When it can't, it escalates with full context.
Works Where You Work
Connects natively with Zendesk, Slack, and your existing tools. No platform-switching required.
Intelligent Escalation
AI resolves routine questions on its own and routes complex issues to human agents — with full conversation context attached.
Credit Based Pricing
Pay for what you use with monthly credits included. Buy more as you grow, no surprise bills.
Instant Resolution
Customers get their questions resolved in seconds, 24/7 — not just acknowledged, actually resolved.
Full Team Context
Every team member sees the full conversation history. No information lost between handoffs.
Customizable Workflows
Tailor the AI to your specific needs with customizable responses and escalation rules.
Get started in minutes
Step 1: Create an Agent
Set up your AI support agent in minutes with no coding required.
Step 2: Connect Data Sources
Link your knowledge base, docs, or help center so the agent can answer questions accurately.
Step 3: Connect Handoff & Escalation
Optionally configure escalation profiles to route complex issues to your human team.
Step 4: Focus on What Matters
With routine questions handled, your team can spend time on complex issues that need a human touch.
The Problem
Traditional support is broken. Enterprise AI is overpriced.
Without SupportUnicorn
Your team struggles with fragmented tools and escalating costs.
Tool-switching disruption
Teams waste time jumping between support platforms and their actual work environment.
Rising support costs
Hiring more agents for every growth spurt is unsustainable and expensive.
Lost customer messages
Important customer communications slip through the cracks across multiple channels.
Budget strain
Balancing staffing needs with software costs becomes increasingly difficult.
With SupportUnicorn
Instant resolution that scales with your business — at a fraction of enterprise AI costs.
Centralized platform
Everything happens where your team already works—in Zendesk.
Credit based pricing
Pay for what you use with credits. Buy more only when you need them.
Full context
Every team member has complete visibility into customer conversations.
Instant resolution
AI resolves routine tickets in seconds. Humans handle the rest.
FAQs
Frequently Asked Questions
Common questions about how SupportUnicorn works.
How does the AI handle complex questions?
SupportUnicorn intelligently identifies questions it cannot answer confidently and escalates them to human agents with full conversation context. Your team stays in control.
What kind of questions can the AI answer?
The AI handles routine, repetitive questions—typically 40-60% of all support inquiries. This includes FAQs, status checks, basic troubleshooting, and common how-to questions.
How does pricing work?
We offer credit based pricing. Each plan includes monthly credits for AI responses. Additional credits are charged at $0.05 per credit. All channels included at no extra cost.
Is my data secure?
Yes. We follow industry best practices for data security and privacy. Customer data is encrypted in transit and at rest, and we never use your data to train our models.
How long does setup take?
Most teams are up and running in minutes. Just connect your Zendesk account and configure your preferences. No complex technical setup required.
Can I customize the AI responses?
Yes. You can customize responses, set escalation rules, and tailor the AI behavior to match your brand voice and support workflows.
Is SupportUnicorn right for every team?
SupportUnicorn works where your team already works — we don't replace your existing tools, we plug into them. It handles repetitive, knowledge-based questions like order status, how-to guides, billing inquiries, and onboarding — and can take actions like fetching customer billing status or triggering workflows on the spot.
Start resolving tickets
today
Set up in minutes. Free plan available — no credit card required.